Term 1 Unit 1 Revision Quiz — Computer Administration

01.

Troubleshooting · Understand

What is the FIRST step of the troubleshooting cycle?

Replace the suspected partGather information about the problemDocument the solutionReinstall the operating system

02.

Basic management · Apply

A teacher leaves the school at the end of Term 1. What should the sysadmin do with her account?

Delete the account and all files immediately without checkingLeave the account active in case she returnsDisable the account and keep her files until the school decidesShare her password with the next teacher

03.

Role of the sysadmin · Remember

Which of these is NOT normally a sysadmin duty?

Installing security updates on lab computersCreating and disabling user accountsWriting the school's annual budget speechTaking regular backups of school data

04.

Maintenance · Apply

Computers in a dusty PNG classroom keep overheating and shutting down. Which maintenance action best addresses the cause?

Delete old student files to free disk spaceTurn the screen brightness downClean dust from fans, vents and heat sinks on a set scheduleChange the desktop theme to a darker colour

05.

Maintenance · Understand

Preventive maintenance means…

Only fixing faults reported by studentsDoing planned tasks to stop faults happening in the first placeWaiting until a computer breaks, then repairing itReplacing every computer every year

06.

Documentation · Apply

Why must a sysadmin write up each fault and its fix in a log?

So repeat faults can be solved quickly and patterns can be spottedTo make the fault disappear permanentlySo students can copy the answers into their workbooksBecause the operating system will not boot without a log file

07.

Basic management · Understand

Why should each user in a computer lab have their own account?

So access can be controlled and actions traced to the right personSo software licences become freeSo the computer runs fasterSo the lab needs fewer power points

08.

Skills & competencies · Remember

Communicating clearly with a frustrated teacher whose printer will not work is an example of which kind of skill?

A programming skillA networking skillA hardware repair skillA soft (people) skill

09.

Basic management · Remember

Which routine task protects school data if a hard drive suddenly fails?

Defragmenting the printer queueCleaning the monitor screen weeklyChanging the desktop wallpaperTaking regular backups to a separate device

10.

Troubleshooting · Apply

A lab computer shows no display, but its power light is on and the fan spins. Which is the best FIRST check?

Replace the motherboardReinstall Windows from a USB driveBuy a new computer for the labCheck the monitor cable and monitor power

11.

Troubleshooting · Analyse

Only the four computers on one bench lost internet access; the rest of the lab is fine. What does this pattern suggest?

The school's electricity supply has failedThe national internet service provider is downA shared local device such as that bench's switch or cable is at faultEvery affected computer has the same virus

12.

Skills & competencies · Understand

In a SMART goal, what does the 'M' stand for?

MotivatingMeasurableManageableMandatory

13.

Professional practice · Evaluate

A student sysadmin fixes a jammed printer by forcing the rollers with a screwdriver while it is switched on. Evaluate this action.

Good practice — it saves time during a busy lessonGood practice — using tools shows technical confidencePoor practice — the device should be powered off and the manufacturer's clearing procedure followedAcceptable — printers have no dangerous parts

14.

Role of the sysadmin · Remember

What is the main job of a system administrator?

To write the operating system used on every computerTo sell computers and accessories to schoolsTo design logos and posters for the schoolTo keep computer systems, users and data running safely and reliably

15.

Basic management · Evaluate

Your school can afford only ONE improvement this term. Which choice best protects against permanent loss of student records, and why?

A new printer, because records can be printed for filingAn automated off-site backup, because it survives theft, fire and drive failureA faster CPU, because the computer will process records more quicklyA bigger monitor, because staff can read records more easily